Answer common questions
Your hours, service area, common questions, and other facts you approve.
AI customer support systems for Seattle-area small businesses
Your plumbing calls. Your team in control.
Softiin is building customer support systems for Seattle plumbing businesses. Start with a reviewed call flow, clear request intake and a manager handoff. Live AI answering connects after phone setup and testing. Your manager or owner handles every payment and final decision.
Voice-first setup: $599/month. Voice + automated website: $999/month. Seattle plumbing pilot applications are open. Other systems are coming soon; live calls require approval and testing.
INCOMING CALL
00:42
Customer question
“Can someone help with a leak tomorrow?”
Request captured for the team
Business-approved answers
Human handoff when needed
Built around your business
Designed for inbound calls
Human handoff stays available
PLUMBING FIRST / MORE COMING SOON
A little less busywork.
A lot more business.
Plumbing support is our first Seattle pilot. Missed call recovery, follow-ups, appointment care and additional automation systems are coming soon. Join the waitlist to tell us what your team needs.
View services & availability ↗01 Recover missed calls ↗06 Keep leads moving ↗08 Give callers a first response ↗10 Bring the work together ↗
Seattle launch · Configured for each business
THE OPPORTUNITY
Your team is busy. Your callers still need help.
A ringing phone can interrupt the job in front of you. An unanswered call can leave a new customer waiting. Softiin’s pilot focuses on the first minutes of that conversation: understand the request, share approved information, and make sure the next step is clear.
The agent will use information you approve. If a question is uncertain or needs a person, it will ask for a callback or transfer the call according to your rules.
VOICE FIRST · WEBSITE SECOND
The agent handles the first conversation. Your team stays in control.
Capture the request
Ask useful follow-up questions and prepare the details your team needs.
Route important calls
Escalate urgent, unusual, or high-value requests to the right person.
Review what happened
Give managers a clear summary. Payments and final decisions remain theirs.
MEET SOFTIIN VOICE
A helpful first answer, in a voice that fits.
Hear four recorded AI voice examples answering real questions about Softiin. Choose a voice, read the matching conversation, and listen to how the service could sound.
0:00 / 0:00
Recorded AI voice sample. Select a voice to hear another Softiin answer.
SAMPLE CONVERSATIONSOFTIIN SERVICE
GETTING STARTED
Set it up around the way you work.
We set up the AI phone agent first. After the call flow works for your team, we can add a branded automated website.
- 01
Share your business information
Tell us your hours, service area, frequently asked questions, and which requests need a person.
- 02
Approve the call flow
Review what the agent can say, what it should collect, and when it should transfer or request a callback.
- 03
Test with real scenarios
We test routine, unusual, and urgent calls before connecting the pilot to customer traffic.
- 04
Review and improve
Use call outcomes and your feedback to refine answers and routing; add the automated website with the full plan.
A DIFFERENT FEEL FOR EVERY BUSINESS
The experience should look and sound like you.
Start with our Seattle plumbing pilot. Other industries are coming soon—join their waitlist to share your business needs.
PLUMBING EXAMPLEFor a leaking sink, start with plumbing.View availability
HEATING & COOLING · COMING SOONHeating & cooling support is coming soon.View availability
ELECTRICAL · COMING SOONElectrical support is coming soon.View availability
Illustrative companies and sample pages. No customer request is sent from these examples.
YOUR CALL RULES
Service areaApproved by you
Business hoursApproved by you
Urgent requestsTransfer to team
Unknown answersRequest callback
Business-specific knowledge
BUILT WITH GUARDRAILS
Your business sets the boundaries.
The agent can understand requests and handle approved routine questions, but it does not collect payments or make the final business decision. Your manager or owner approves quotes, payments, and important outcomes.
- Answers from information your business approves
- Clear transfer or callback rules
- Separate configuration for each business
- Call review to catch and correct mistakes
- Manager or owner control over payments and final decisions
MONTHLY SERVICE PLANS
Start with the voice agent. Add the website when you need it.
Softiin builds and supports the system for your business. Your manager or owner approves payments, final decisions, and the rules the agent follows.
PARTIAL SETUP
AI Voice Support
$599 / month
For businesses that want an AI first response on customer calls.
- Business-specific AI call flow and approved answers
- Request capture and manager handoff design
- Ongoing review and improvements
FULL SETUP
AI Voice + Website
$999 / month
For businesses that also want a branded, automated customer website.
- Everything in AI Voice Support
- Company-specific website, imagery, and inquiry flow
- Connected customer journey and ongoing updates
Phone number, call minutes, integrations, and any additional usage are scoped with you before activation. No payment is collected on this page.
COMMON QUESTIONS
Before we begin.
The pilot is being built now. We’ll confirm what your business needs before connecting any live calls.
Is the voice agent live today?
We are building and testing the first pilot. The sample on this page is illustrative. We will only connect live customer calls after your call flow is approved and tested.
Can it transfer a call to a person?
Human handoff is part of the pilot design. We will configure the destination and the situations that require transfer with each business.
Will it know my prices and policies?
Only the details you provide and approve will be used. If a question is outside that information, the agent should request a callback or transfer the caller.
How much will it cost?
Voice-first setup is $599 per month. The full plan with an automated website is $999 per month. We confirm call volume, phone costs, integrations, and any additional usage before activation.
EARLY PILOT · SEATTLE AREA
Start with the calls your team misses.
Tell us how your business handles calls today. We’ll review your service details, choose the right monthly plan, and build an owner-approved call flow before customer traffic reaches the agent.
CONTACT SOFTIIN
Tell us about your business.
Send us your business type, current call challenges, and whether you are interested in voice support or the full website plan. We will review your setup with you before any live calls begin.
EMAIL US
hello@softiin.com
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